Return/ Exchange

Return, Replacement & Refund

*Please reserve the packaging and order information notes when you receive the parcel for after-sale service.

Your satisfaction is our long-term pursuit and upmost concern. Once your package has arrived, we encourage you to open and check to make sure that the items that we made meet your requirement.

If you are not 100% satisfied with the quality of your purchase from Bright & Roomy,  please take time to read our return policy carefully. You are recommended to contact our after-sale Customer Service first before returning or exchanging an item and they will give your some useful advice. You can send an email to custserv@brightroomy.com, we’ll provide you with further instructions.

Request:

1. 15 Days Return Policy.

–Purchase can be returned within 15 days from the delivery date, and Refund will be issued as soon as the returned package confirmed.

–Items must be unused, undamaged and in original packaging with all the original labels.

–Buyer is responsible for return shipping cost.

–Contact our customer service first for all the needed information.

–Non-Returnable / non-exchangeable items: Bath category, Intimates.

–Custom made items can’t be returned or exchanged.

Please consult the Customer Service about the information we need before sending back the package and ship the package to the designated address provided by the after-sales staff. Customers have to cover the shipping fee for the package return. To help us, the customer should provide all relevant tracking information.

2. For all the refunds the following information is needed:

  1. a) The order No.
  1. b) Item Code.
  1. c) Registered email address.
  1. d) Package list.

3. Full Refunds

We offer full refund on any items that are found to be faulty or damaged due to our fault. All returned items must be in brand-new condition, unused and with original tags and packaging.

Or, you can choose to keep the product and agree the refund amount directly with the seller.

4. Return and Exchange Process:

Please send us the package with your Order Number & your login account in it, we will be very appreciated if you can write down your return reason. If you have any question regarding return policy, please feel free to contact us online chat.

5. How long will the refund take to reflect in your bank account ?

All refund applications will be processed within normally 24 hours. We will credit back the same way of payment. You will receive the refund within one week if you pay via Paypal or one month if you pay via Credit Card.